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ROUTEFLO LLC PRIVACY POLICY

Last updated: 2/27/2025

Thank you for choosing RouteFlo LLC (“RouteFlo,” “we,” “us,” or “our”). We value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your information, including any Personal Data (as defined below), when you use our website or services (collectively, the “Services”). It also includes specific language regarding compliance with 10DLC (10-Digit Long Code) requirements for SMS messaging. By accessing or using our Services, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Personal Data

“Personal Data” means any information relating to you and may include:

  • Contact Information: Name, email address, telephone number, mailing address.

  • Account Credentials: Username and password (if applicable).

  • Payment Information: Credit/debit card details or payment processor information.

  • Communications Data: Correspondence you send to us, including emails or messages.

1.2 Usage Data

We may also collect information about how you access and use our Services (“Usage Data”). This may include:

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Site Usage: Pages viewed, links clicked, and time spent on our website.

1.3 Cookies and Similar Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about you and your usage of our Services. You can set your browser to refuse certain cookies or to alert you when cookies are being sent. However, disabling cookies might affect some functionality of our Services.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  1. Providing Services: To operate, maintain, and improve our Services, and to personalize your experience.

  2. Account Management: To create, manage, and maintain your user account (if applicable).

  3. Customer Support: To respond to your inquiries, comments, or concerns.

  4. Payments and Billing: To process payments for our Services and detect or prevent fraudulent transactions.

  5. Marketing and Communications: To send you promotional emails, newsletters, or SMS messages, and to inform you about new services or updates—subject to your marketing preferences.

  6. Legal and Compliance: To comply with applicable laws, regulations, or legal processes.

3. LEGAL BASES FOR PROCESSING (WHERE APPLICABLE)

In certain jurisdictions, we process Personal Data in accordance with the following legal bases:

  • Consent: Where you have given consent to the processing of your Personal Data.

  • Performance of a Contract: Where processing is necessary for the performance of a contract with you.

  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.

  • Legitimate Interests: Where processing is necessary for our or a third party’s legitimate interests, except where overridden by your data protection rights.

4. DISCLOSURE OF YOUR INFORMATION

We may share your information in the following situations:

  • Service Providers: With vendors and other third-party providers who perform services on our behalf, including hosting, payment processing, analytics, and marketing.

  • Business Transfers: If we are involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be transferred as part of that transaction.

  • Legal Compliance: Where required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, investigate fraud, or ensure the safety of our users.

  • With Your Consent: Otherwise with your consent or at your direction.

5. DATA RETENTION

We retain Personal Data as long as is necessary to fulfill the purposes described in this Privacy Policy or for any longer retention period required by law. When we no longer need your Personal Data for those purposes, we will securely delete or anonymize it in accordance with applicable laws.

6. SECURITY MEASURES

We implement commercially reasonable security measures to protect the Personal Data we collect against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no security system is perfect, and we cannot guarantee absolute security of your data.

7. SMS COMMUNICATIONS AND 10DLC REGISTRY COMPLIANCE

7.1 Collection and Use of Phone Numbers

We may collect your phone number when you provide it to us for the purpose of receiving text messages, notifications, or other communications (the “SMS Services”). By providing your phone number, you agree to receive text messages from or on behalf of RouteFlo, subject to your communication preferences and this Privacy Policy.

7.2 Consent and Opt-In

In compliance with applicable law, including the Telephone Consumer Protection Act (TCPA), we will only send SMS messages to individuals who have expressly opted in or otherwise provided prior express written consent. You may opt out of receiving SMS messages at any time by following the instructions provided in the text message (e.g., replying “STOP”) or by contacting us using the details provided below.

7.3 10DLC Registration

RouteFlo is committed to complying with 10DLC (10-Digit Long Code) requirements and industry standards for SMS messaging. This includes:

  • Brand Registration: Registering our brand and/or campaigns with the applicable 10DLC registry to ensure compliance with industry guidelines.

  • Content Compliance: Ensuring that the content of our SMS messages meets all relevant carrier and regulatory requirements, including those related to spam, phishing, and prohibited content.

  • Message Frequency: Providing clear information about the frequency of messages sent and instructions on how to opt out or get help.

By providing your phone number, you acknowledge that RouteFlo may use 10DLC-compliant services to send SMS messages, and that carriers may impose fees or require additional information to verify compliance. RouteFlo will make commercially reasonable efforts to maintain compliance with all 10DLC guidelines and to protect the privacy of any Personal Data used in connection with SMS Services.

8. INTERNATIONAL DATA TRANSFERS

Depending on where you are located, your Personal Data may be transferred to and processed in countries outside of your own. We will ensure that such transfers are subject to appropriate safeguards and in accordance with applicable data protection laws.

9. CHILDREN’S PRIVACY

Our Services are not directed to individuals under the age of 13 (or other age as required by local law). We do not knowingly collect Personal Data from children. If you are a parent or guardian and become aware that your child has provided us with Personal Data, please contact us so we can take steps to remove such data.

10. YOUR RIGHTS AND CHOICES

  • Access and Correction: You may request access to or correction of your Personal Data.

  • Deletion: You have the right to request deletion of your Personal Data, subject to certain exceptions provided by law.

  • Opt-Out: You may opt out of receiving marketing emails or SMS messages by following the unsubscribe or opt-out instructions provided.

  • Do Not Track: Our website does not respond to Do Not Track signals from your browser at this time.

If you wish to exercise any of these rights, please contact us using the details provided below.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will provide notice to you, such as by posting a prominent notice on our Services or sending you an email. Please review this Privacy Policy periodically to ensure you understand how we collect, use, and share information.

12. CONTACT US

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at:

RouteFlo LLC
64517 MT-37
Eureka, MT 59917
Email: wotc@routeflo.com
Phone: 206-701-9006

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.

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