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ROUTEFLO LLC PRIVACY POLICY
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Effective Date: February 27, 2025

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Thank you for choosing RouteFlo LLC (“RouteFlo,” “we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information—including personal data—when you access our website or services (collectively, the “Services”). It also includes specific details on how we handle text message (SMS) communications in compliance with 10DLC (10-Digit Long Code) messaging regulations.

By using our Services, including receiving text messages from RouteFlo, you acknowledge and agree to the practices outlined in this Privacy Policy.

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1. INFORMATION WE COLLECT
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1.1 Personal Data


We may collect personally identifiable information such as:

  • Contact Details: Name, email address, phone number, and mailing address

  • Login Credentials: Username and password (if applicable)

  • Payment Info: Billing details, credit/debit card info, or payment processor tokens

  • Correspondence: Communications sent to or from us, including emails, messages, or calls

 

1.2 Usage Data


This includes non-identifying data about your interaction with our Services:

  • Technical Info: IP address, browser, operating system, device type

  • Behavioral Data: Clicks, page visits, time on site, and referring sources

 

1.3 Cookies and Tracking


We use cookies and similar technologies to analyze trends, administer the website, and gather demographic information. You can manage cookie preferences through your browser.

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2. HOW WE USE YOUR INFORMATION
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We use your information to:

  • Provide, operate, and maintain our Services

  • Manage user accounts and process transactions

  • Respond to customer inquiries and provide support

  • Send service notifications and updates

  • Deliver marketing messages, including emails and SMS (with consent)

  • Comply with legal and regulatory requirements

 
3. LEGAL BASES FOR PROCESSING
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Where applicable, we rely on the following legal bases:

  • Consent: When you explicitly grant permission (e.g., opting into SMS updates)

  • Contract: To provide you with services you've requested

  • Legal Obligation: To meet regulatory or legal requirements

  • Legitimate Interest: To operate and improve our business

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4. DISCLOSURE OF INFORMATION
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We may share your data:

  • With service providers for operational needs (hosting, analytics, messaging, etc.)

  • As part of business transfers (merger, acquisition, etc.)

  • To comply with legal obligations or enforce our terms

  • With your consent, where applicable

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5. DATA RETENTION
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We retain personal data only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations. When no longer needed, we securely delete or anonymize your data.

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6. SECURITY MEASURES
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We take appropriate administrative and technical measures to safeguard your information. While we strive to protect your data, no method of transmission or storage is 100% secure.

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7. TEXT MESSAGE (SMS) COMMUNICATIONS
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7.1 SMS Opt-In and Use
When you provide your mobile number and opt in (e.g., via form submission, checkbox, or keyword reply), you consent to receive SMS messages from or on behalf of RouteFlo. These may include reminders, service notifications, or promotional updates. Message and data rates may apply.

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7.2 Message Frequency & Help Instructions
Message frequency varies. You can reply “HELP” for help or contact us directly. You can reply “STOP” at any time to opt out of future SMS messages. After you opt out, you may receive a confirmation message.

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7.3 10DLC Compliance and Carrier Regulations
We comply with 10DLC registration requirements for all messaging campaigns:

  • Brand & Campaign Registration: Our messages are registered and verified with The Campaign Registry

  • Content Policies: All messages comply with CTIA and carrier rules (no spam, phishing, or prohibited content)

  • Transparency: We clearly disclose message purpose, frequency, opt-in and opt-out instructions

RouteFlo will use verified 10DLC routes to deliver SMS and will not share your number without your permission.

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8. INTERNATIONAL DATA TRANSFERS
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Your data may be transferred to and processed in countries other than your own. We ensure such transfers comply with relevant privacy laws through mechanisms like Standard Contractual Clauses or similar safeguards.

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9. CHILDREN’S PRIVACY
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Our Services are not intended for children under 13. We do not knowingly collect data from minors. If you believe we’ve collected such data, please contact us immediately.

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10. YOUR RIGHTS
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Depending on your jurisdiction, you may have the right to:

  • Access or update your personal data

  • Request deletion of your information

  • Opt out of marketing communications (including SMS)

  • Control cookie and tracking preferences

To exercise your rights, please contact us using the details below.

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11. CHANGES TO THIS POLICY
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We may update this Privacy Policy to reflect changes to our practices or legal requirements. If significant changes are made, we’ll provide notice via our website or direct communication.

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12. CONTACT US
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RouteFlo LLC
64517 MT-37
Eureka, MT 59917


📧 Email: wotc@routeflo.com
📞 Phone: 206-701-9006

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